Policy Privacy

BICAFÉ, LDA. – ROASTING AND COMÉRCIO DE COFFEE, LDA. (hereinafter "BICAFÉ, LDA.") is a company engaged in the roasting and grinding of coffee, as well as the sale of beverages, tea, coffee machines and grinders, capsules and other articles for the sale of coffee.
BICAFÉ, LDA., within the scope of its activity, ensures the management of the website "bicafecapsulas.com". Thus, BICAFÉ, LDA., is committed to protecting the privacy of users of our website: https:// www.bicafecapsulas.com adopting the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that assist the respective holders, acting in accordance with the General Data Protection Regulation, hereinafter referred to of GDPR.
In compliance with the principles of transparency and loyalty, we reinforce our Privacy Policy, in which we describe the processing of personal data carried out within the scope of access and use of this portal by the user, in order to ensure the accuracy, integrity and confidentiality of personal data , in order to comply with the RGPD and ensure that the processing of personal data is lawful, fair, transparent and limited to the purposes.
In this sense, we will explain how your data are treated, how we protect them and how you can exercise your rights.

  • Who is responsible for processing personal data

    The entity responsible for processing this data is:


    BICAFÉ, - TORREFACÇÃO E COMÉRCIO DE CAFÉ, LDA., with the unique registration number at the Commercial Registry and legal entity number 502961759, headquartered at Praça das Britadeiras, S/N, 4510-208 S. Pedro da Cova.

    You may contact BICAFÉ, LDA. regarding any matter related to this privacy policy through the following contact points:


    - mail@bicafe.pt

    - dataprotection@bicafe.pt

    - 22 0929 315 (weekdays, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.)

  • When and how and for what purposes we collect your data

    BICAFÉ, LDA. collects and processes your data for the following purposes and on the following legal grounds:


    - Customer Support.

    BICAFÉ, LDA. uses the customer’s Personal Data for customer support purposes, including to respond to the customer’s inquiries. This typically requires the use of certain personal contact information and details regarding the reason for the customer’s inquiry (e.g., order status, technical issues, questions or complaints regarding a product, general inquiries, etc.).


    The legal bases for this processing:

    Fulfillment of contractual obligations arising from the performance of a contract; Legitimate interests of BICAFÉ, LDA.


    - Contests, marketing, and other promotions.

    With the customer’s consent (when necessary), BICAFÉ, LDA. uses the customer’s Personal Data to provide information about goods and services (e.g., marketing communications or campaigns and promotions). This may be done via email, advertisements, text messages, phone calls, and postal mail, to the extent permitted by applicable law. Some of BICAFÉ, LDA.’s campaigns and promotions are conducted on third-party websites and/or social media platforms. This use of the customer’s Personal Data is voluntary, which means that the customer may object or withdraw their consent at any time.


    Legal bases for processing:

    Customer consent; Legitimate interests of BICAFÉ, 

  • What personal data we collect:

    BICAFÉ, LDA., collects and processes the personal data provided by the user that is necessary for the provision of services and/or the supply of products. We may also collect certain data through the use of cookies.


    The data we collect depends on the context of your interactions with BICAFÉ, LDA. and may include the following:


    Name and contact information—We collect your first and last name, email address, mailing address, phone number, and other similar contact information.


    Credentials—We collect passwords, password hints, and similar security information used for authentication and access to restricted areas.


    Demographic data—We collect data about you, such as your age, gender, country/region, and preferred language.


    Payment Data - We collect data necessary to process your payment, such as your payment instrument number (e.g., IBAN).


    Location Data - To fulfill the contract with you for the provision of certain services/products, as well as for the purposes mentioned above, we collect data about your location, which may be precise or imprecise. Precise location data may be provided via CPE, CUI, or address. Imprecise location data includes, for example, a location derived from your IP address or data that indicates your location with less precision, such as a county.

    You may choose which data you want to have collected and/or processed, but if you choose not to provide it, you may be unable to use certain products or services—or your use of them may be limited—such as your private area.

  • How we use personal data

    BICAFÉ, LDA., uses the personal data it collects to manage its business and to provide you with services and/or products. The data is also used to improve and personalize your experience.

    We may also use the data to communicate with you; for example, to inform you about your reserved area, security updates, and information on products and services, or to conduct satisfaction surveys.

  • How long do we keep your personal data

    Personal data is retained only for the period of time strictly necessary to

    provide the service or supply products,
    comply with the legal obligations to which BICAFÉ, LDA. is subject,
    pursue the purposes of the collection or processing of the operations identified above,
    enable Customers and Users to exercise their rights and fulfill the corresponding obligations.

    After this period has elapsed, personal data is deleted by BICAFÉ, LDA.

  • How you can access, rectify or oppose the processing of your personal data

    Under the General Data Protection Regulation, data subjects are guaranteed the right to access, update, correct, or delete their personal data, as well as the right to data portability, restriction of processing, and objection to the processing of their data, at any time through the following channels:


    - mail@bicafe.pt

    - dataprotection@bicafe.pt

    - 22 466 3160 (weekdays, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.)

    - Customer Area www.bicafecapsulas.com

    - Customer Service: 224 663 160

    - Praça das Britadeiras, S/N, 4510-208 S. Pedro da Cova


    You also have the right to file a complaint with the National Data Protection Commission if you believe your rights regarding your personal data have been violated.


    In addition, BICAFÉ, LDA., has a Data Protection Officer (DPO) whose role is to ensure that this policy complies with the General Data Protection Regulation. You may contact the Data Protection Officer (DPO) at BICAFÉ, LDA. regarding any matter related to this privacy policy by emailing dataprotection@bicafe.pt, with the subject line “Personal Data Privacy.”

  • Security of Personal Data

    BICAFÉ, LDA. is committed to implementing appropriate technical and organizational measures to protect its customers’ personal data against accidental or unlawful destruction, accidental loss, alteration, disclosure, or unauthorized access. An appropriate level of security is considered to be in place in relation to the risks posed by the processing, given the nature of the data to be protected.

    In accordance with the law, BICAFÉ, LDA has adopted the necessary measures to ensure that the data provided is protected against access or use by unauthorized third parties.

    BICAFÉ, LDA is committed to ensuring the privacy of Users/Customers. BICAFÉ, LDA does not sell or rent any personal data submitted by Users/Customers to third parties.

  • Under what circumstances is data communicated to other entities (third parties and subcontractors)

    BICAFÉ, LDA., in the course of its business, may engage third parties to provide certain services. At times, the provision of these services requires these entities to access our customers’ personal data. When this occurs, BICAFÉ, LDA. takes appropriate measures to ensure that the entities with access to the data are reputable and offer the highest level of safeguards in this regard, which will be duly established and safeguarded in a contract to be signed between BICAFÉ, LDA. and the third-party entity or entities.

    Thus, any entity subcontracted by BICAFÉ, LDA. will process our Customers’ personal data on behalf of and for the account of BICAFÉ, LDA., and is obligated to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, disclosure, or unauthorized access, and against any other form of unlawful processing.

    In any case, BICAFÉ, LDA., remains responsible for the personal data you provide to us.

  • How we use "Cookies"

    To learn more about cookies and how BICAFÉ, LDA. uses them on its websites, please see our Cookie Policy.

    How to Stay Informed About Changes to the Privacy Policy

    BICAFÉ, LDA. reserves the right to make adjustments or changes to this Privacy Policy at any time; such changes will be duly posted on the various BICAFÉ, LDA. websites.

    This website uses cookies. We use cookies to personalize content and ads, provide social media features, and analyze our traffic. We also share information about your use of the site with our social media, advertising, and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their respective services.


    Cookies are small text files that websites can use to make the user experience more efficient.


    The law states that we may store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies, we need your permission.

    This website uses different types of cookies. Some cookies are set by third-party services that appear on our pages.

    You can change or withdraw your consent at any time via the Cookie Policy on our website.

    Learn more about who we are, how to contact us, and how we process personal data in our Privacy Policy.