Terms and Conditions

When making a purchase through the online store www.bicafecapsulas.com, you are accepting the Terms and Conditions applicable to all products published in this online store, under the domains www.bicafecapsulas.com, www.bicafe.pt and their subdomains. Please read the Terms and Conditions of Sale carefully before placing an order. For future consultation and reference, Bicafé – Torrefacção e Comércio de Café, Lda. (providing entity), advises you to print and keep these same terms and conditions.
Any and all oppression of these terms implies the inability to submit any purchase on this website, so you should not place any order. All sales from this online store are subject to Portuguese law at the time of submission of the order. These terms and conditions in no way supersede the Law in force.

  • Entity

    All sales and the online sales page are managed and controlled by Bicafé – Torrefacção e Comércio de Café, Lda., with its registered office at Praça das Britadeiras, 4510-208 S. Pedro da Cova, Gondomar (Portugal), and with company tax identification number 502961 759.

  • assumption

    It is understood that, by placing an order via the Website, you expressly certify and declare that you meet all the legal requirements that might prevent you from entering into contracts of sale, that there is no legal impediment on your part, and that you are over 18 years of age.
    Your order constitutes an offer to purchase and only becomes binding once it has been expressly accepted by means of a confirmation email sent from noreply@bicafe.pt or noreply@bicafecapsulas.com. Wholesale orders placed by commercial or consumer groups will not be accepted. The products remain the property of the website operator until full payment for each order has been received.

  • Prices

    The prices of the items displayed on this website that are available for sale are quoted in euros (€) and include VAT at the rate applicable in mainland Portugal on the date of the order. Delivery charges are not included in the price of each item; they are calculated and displayed automatically based on the weight and dimensions of the total order, but before payment is made. Please refer to section 5.1 for information on delivery charges. Bicafé reserves the right to change the price of products whenever it deems necessary and without prior notice. The company also reserves the right to cancel any order resulting from a computer and/or human error if this violates or restricts the ‘normal’ conditions of sale, in which case any amount paid in advance will be refunded. Products are subject to stock availability and prevailing market conditions. In the event that the ordered item is out of stock, the customer will be notified of the estimated delivery time or will be refunded the amount paid.

  • Payment methods

    Customers can choose from a range of payment methods, including payment via Multibanco, Visa or Mastercard credit cards, and Mbway. Bicafé will process your order once payment has been successfully taken. If you are paying via Multibanco, you must make the payment within 5 days. If this deadline is exceeded, your order will be automatically cancelled. Bicafé reserves the right to cancel any order where there are doubts regarding successful payment or where the payment is not authorised.

  • Delivery and Transport

    All orders will be delivered by a courier company external to Bicafé and contracted for this purpose.

    The delivery address is automatically set to the address on the customer’s profile, unless the customer specifies a new delivery address when placing the order, provided that it is within mainland Portugal and the Autonomous Regions of Madeira and the Azores.


    Delivery of orders will only be guaranteed upon and after confirmation of payment.


    All orders must be dispatched and delivered within 2–3 working days of payment being confirmed, unless there is a stock shortage or any unforeseen problem. Should it not be possible to meet the above-mentioned deadline, the maximum delivery time will be 28 days.


    It is the customer’s sole responsibility to ensure that the delivery address is correct and complete and that they will be available to receive the delivery. After two delivery attempts, the products will be returned and the purchase price will be refunded. In this case, any delivery charges already paid by the customer will not be refunded.


    Upon receipt of the order, the customer assumes full responsibility for the goods purchased.


    Delivery charges

    Delivery is free of charge for all orders to mainland Portugal on purchases of €25 or more. For purchases under €25, a flat-rate delivery charge of €4.50 (including VAT) applies.

  • Contract Termination

    If, for any reason, you are not satisfied with your purchase – whether due to a fault with the product or a discrepancy with your order – our returns policy allows you to return the product within 14 days of the date of receipt. To make a complaint, you must send an email to dep.qualidade@bicafe.pt within 14 days of receiving the products. Alternatively, you may also send your complaint by post to (Quality Department) Bicafé – Torrefacção e Comércio de Café, Lda. Praça das Britadeiras 4510-208 S. Pedro da Cova, Portugal. The customer will be responsible for the postage costs, which will be refunded should a defect or serious fault be found in the product.

  • Special Offers, Promotions and Contests

    Bicafé reserves the right, from time to time and whenever it deems necessary, to run promotional offers which will apply only to online orders and to pre-registered customers. Promotional prices will be displayed on the page at the time of ordering and cannot be altered once the order has been placed, except in the event of a computer and/or human error that violates or restricts the ‘normal’ terms and conditions of sale. All promotional offers are subject to stock availability.